EXCHANGE
• We offer exchanges on all our products except those that fall in the following categories due to hygiene concerns :
1) Swimwear
2) Bodysuits
3) Lingerie and Bralettes
• All exchanged items must be unused, unaltered, unwashed and returned with original packaging and tags for hygiene reasons.
• Packages that don't fulfil the above conditions will be rejected in QC and returned to the customer.
EXCHANGE PROCEDURE
You can apply for exchange of garment at JUNEBERRY by Writing a mail with order id and registered email/contact
juneberryofficial141000@gmail.com
Upon filling these details you will see all your products eligible for exchange
• In case of defective or incorrect products it is mandatory to upload relevant images.
• It may take 24-48 hours for your request to be approved/ rejected
• Once your request is approved , the same package to be sent back to us by client only.
• Please take a picture or video of the product while you are handing it over to the delivery boy as a proof for any disputes in the future
• If any unaccounted items are handed over , the same will not be our responsibility as the courier partners will deliver us only the item for which pickup is arranged.
• Reverse pickup charge is bearable by the customer for exchanges at ₹100-₹300
Within 2-3 working days of the package being picked up, we will ship the new exchange item. The shipping charges are non refundable.
• If , your request is rejected before pickup or at the QC stage you can seek clarification by emailing us at : juneberryofficial141000@gmail.com
SHOWS DELIVERED BUT NOT RECEIVED
You are requested to track your package when it shows delivered on your email or sms. As per the recent update in courier companies policies throughout India, you are required to inform us within 2 days if your package isn’t delivered and shows delivered in the tracking for us to help you with the same. The courier company is not accepting any complaints post 48 hours marked delivery, and we will not be liable if there is delay in informing from your end.
*WE DON’T ACCEPT RETURNS*
CUSTOMER CARE
We are available for customer support via email and our response time is 24 hours. Our email id is:
juneberryofficial141000@gmail.com
We don't have any customer care number.
NON AVAILABILITY OF ITEM
A pending order can be cancelled only if the same is delayed past the delivery time.
Cancellations are issued via Store Credit only
In Case of Manual Order Miscommunication(Size Unavailability/Shade Unavailability/Pattern Unavailability) By the Client.
Cancellations are issued via Store Credit only(Need to Switch Size/Shade/Pattern)
HOW TO HAND OVER AN EXCHANGE PARCEL
All exchanged items must be unused, unaltered, unwashed and returned with original packaging and tags for hygiene reasons.
Garments and Fabrics which don’t allow tagging can be exchanged without the tags.
Please make sure that the exchanged items are packed securely and safely to prevent any loss or damage during transit.
Please make sure that you include the shipping label while returning the parcel.
COLOR DIFFERENCE
The colour in images on the website can slightly vary due to product shoots in professional lighting
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+0d431f582bff455cafa63b3f2e2c55cd@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
